Return and Refund Policy

At 9Teen, we aim to make your returns hassle-free. Whether you've had a change of heart or encountered an issue, please reach out to us within 14 days of delivery at 9teen.ca@gmail.com to initiate the return process.

You have a 14-day window from the moment of delivery to decide on your items. Kindly notify us within 14 hours of delivery for prompt assistance. If you choose to return items, please ensure they are in their original packaging with labels and accessories.

The cost of returning items will be covered by you, and our team will provide instructions for the return via courier.

REFUNDS

Once the returned items are received and inspected, we will initiate your refund. You can expect your money back within 5-7 working days.

For any queries or assistance, feel free to contact us at 9teen.ca@gmail.com. Your satisfaction is our priority.